If I submit a FB form to close a deceased family members account - how will you contact...

GetHuman-becky_ry's customer service issue with Facebook from June 2018

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Help with my Facebook issue
Before contacting them, items GetHuman-becky_ry may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
GetHuman-becky_ry's next move: try the Facebook help center again.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-becky_ry will want to follow the link below to head to their help center. We will check on GetHuman-becky_ry later to make sure it's all set or try to help escalate.
Facebook Help Center
The issue and preferred resolution, in GetHuman-becky_ry's own words:
If I submit a FB form to close a deceased family members account - how will you contact me so I can submit the proper do***entation
I trust that Facebook will make this right and come up with a resolution that is fair.
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Customer service issue
Reported by GetHuman-becky_ry
Jun 4th, 2018 - 14d ago
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GetHuman-becky_ry started working on this issue
Jun 4th 10:43pm