Someone hacked my account and changed my name, Trevor Sanders, to something in Arabic...

GetHuman750192's customer service issue with Facebook from June 2018

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Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman750192's own words
Someone hacked my account and changed my name, Trevor Sanders, to something in Arabic. I followed the prompts where I go to reset and it texts a code to my phone. When I enter the code in, it goes to a "sorry something went wrong" page like when you don't have internet access on your cell phone.
GetHuman750192 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman750192
Jun 4th, 2018 - 4 mons ago
I have an issue with Facebook too
Not resolved
Seen by 3 customers so far
Similar issue to 463 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman750192 started working on this issue
Jun 4th 9:58pm