I received a payment, from a customer, through Facebook messenger, of $**, approximatel...
GetHuman-susanvno's customer service issue with Facebook from June 2018
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Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-susanvno will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-susanvno can let us know if they help or not.
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The issue in GetHuman-susanvno's own words
I received a payment, from a customer, through Facebook messenger, of $**, approximately a month ago. I had the payment sent to PayPal. PayPal would not release the payment to me, left it “pending” for a month* then returned it to Facebook. I’ve tried emailing Facebook. They have apparently taken this function away. I had to Google how to email them. I did it through a report link on Facebook. I received no response. I then used a link to email Facebook that PayPal provided. That email was returned “undeliverable”. I have Googled “Facebook customer service phone number”. They are not real, they are scammers. I have no idea what this forum actually is, or whether or not Facebook will see this. I need an answer as to how to collect my funds.
GetHuman-susanvno did not yet indicate what Facebook should do to make this right.
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