I received a payment, from a customer, through Facebook messenger, of $**, approximatel...

GetHuman-susanvno's customer service issue with Facebook from June 2018

Help with my Facebook issue
The issue in GetHuman-susanvno's own words
I received a payment, from a customer, through Facebook messenger, of $**, approximately a month ago. I had the payment sent to PayPal. PayPal would not release the payment to me, left it “pending” for a month* then returned it to Facebook. I’ve tried emailing Facebook. They have apparently taken this function away. I had to Google how to email them. I did it through a report link on Facebook. I received no response. I then used a link to email Facebook that PayPal provided. That email was returned “undeliverable”. I have Googled “Facebook customer service phone number”. They are not real, they are scammers. I have no idea what this forum actually is, or whether or not Facebook will see this. I need an answer as to how to collect my funds.
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Customer service issue
Reported by GetHuman-susanvno
Jun 4th, 2018 - a yr ago
I have an issue with Facebook too
Fixed
Seen by 13 customers so far
Similar issue to 416 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-susanvno started working on this issue
Jun 4th, 2018 9:20pm
GetHuman-susanvno indicated the issue is not fixed yet.
Jun 8th, 2018 4:48am