My facebook won't let me log in, or change p***word. It states that they are working t...

GetHuman749811's customer service issue with Facebook from June 2018

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Help with my Facebook issue
Before contacting them, items GetHuman749811 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
GetHuman749811's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman749811 will want to follow the link below to head to their help center. We will check on GetHuman749811 later to make sure it's all set or try to help escalate.
The issue and preferred resolution, in GetHuman749811's own words:
My facebook won't let me log in, or change p***word. It states that they are working to fix a problem.. someone has gotten in to my facebook and I was wondering how long would the process be to fix.
I trust that Facebook will make this right and come up with a resolution that is fair.
Help with my Facebook issue
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Customer service issue
Reported by GetHuman749811
Jun 4th, 2018 - 16d ago
I have an issue with Facebook too
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Seen by 1 customer so far
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Timeline
GetHuman749811 started working on this issue
Jun 4th 8:39pm