My Facebook was hacked multiple times in a week from someone in Turkey on a galaxy note...

GetHuman-n_peters's customer service issue with Facebook from June 2018

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Help with my Facebook issue
GetHuman-n_peters's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-n_peters will want to follow the link below to head to their help center. We will check on GetHuman-n_peters later to make sure it's all set or try to help escalate.
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue and preferred resolution, in GetHuman-n_peters's own words:
My Facebook was hacked multiple times in a week from someone in Turkey on a galaxy note *. They were using an old email address that I was unaware was still connected to my Facebook. I am now unable to get into my Facebook and my old email address to delete it. I would like to get back into my Facebook and have tried recovering it with the steps provided numerous times and it takes me to the last step of changing my p***word and the. Says “something went wrong, please try again later”, or something on those lines.
I trust that Facebook will make this right and come up with a resolution that is fair.
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Customer service issue
Reported by GetHuman-n_peters
Jun 4th, 2018 - 16d ago
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-n_peters started working on this issue
Jun 4th 7:39pm