My Facebook was hacked multiple times in a week from someone in Turkey on a galaxy note...

GetHuman-n_peters's customer service issue with Facebook from June 2018

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1 following
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GetHuman-n_peters's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-n_peters will want to follow the link below to head to their help center. We will check on GetHuman-n_peters later to make sure it's all set or try to help escalate.
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-n_peters's own words
My Facebook was hacked multiple times in a week from someone in Turkey on a galaxy note *. They were using an old email address that I was unaware was still connected to my Facebook. I am now unable to get into my Facebook and my old email address to delete it. I would like to get back into my Facebook and have tried recovering it with the steps provided numerous times and it takes me to the last step of changing my password and the. Says “something went wrong, please try again later”, or something on those lines.
GetHuman-n_peters did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-n_peters
Jun 4th, 2018 - 8 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 122 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman-n_peters started working on this issue
Jun 4th, 2018 7:39pm