Hey there. Account name is Jay Muir. Saturday June *, **** I got three texts from Faceb...

GetHuman749477's customer service issue with Facebook from June 2018

15 views | 536 similar | 0 following
Help with my Facebook issue
GetHuman749477's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman749477 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman749477 can let us know if they help or not.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman749477's own words
Hey there. Account name is Jay Muir. Saturday June *, **** I got three texts from Facebook to my phone set up on fb about my security code and changing my password. I hadn’t requested these. I thought it was a mistake until I checked my Facebook three hours later and it requested my password. I then changed a password. It showed an attempted log in from a Samsung galaxy (which I do not have). **All was fine and then when I got home that night it told me to sign in again and now my new password didn’t work?**I tried to verify myself by my phone number, however it will only let me verify by email which I made when I was like ** years old. It was *****@***.com. The email was only used for this Facebook account. Part of verification is indicating who you have recently emailed from this account but I haven’t sent an email from this account in likely ten years? So I didn’t write down any email addresses as there are none but then it said I didn’t provide enough information to verify myself. I believe the account might of actually been deleted by hotmail for inactivity. **Anyway, I no longer have access to my fb account and can’t recover via email address and my phone appears to be removed? That number is*was **********. **I have never shared this password and have no idea what value anyone would have with my Facebook account. **Anyway, please email me back and let me know what steps I should take to recover this account. **I can give all information regarding various past passwords been used, friends recently talked to on fb, friend requests that I’ve left ignored that would be able to verify myself, or even links to my Instagram that are linked to my Facebook. **Regards,**Justin Muir.

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Facebook

Customer service issue
Reported by GetHuman749477
Jun 4th, 2018 - 2 years ago
Fixed
Seen by 15 customers so far
Similar issue to 536 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman749477 started working on this issue
Jun 4th, 2018 7:38pm
GetHuman749477 indicated the issue is not fixed yet.
Jun 4th, 2018 8:51pm
GetHuman749477 indicated the issue is not fixed yet.
Jun 5th, 2018 9:37pm
GetHuman749477 indicated the issue is not fixed yet.
Jun 5th, 2018 11:51pm
GetHuman749477 indicated the issue is not fixed yet.
Jun 7th, 2018 12:00pm
GetHuman749477 indicated the issue is not fixed yet.
Jun 7th, 2018 8:58pm
GetHuman749477 indicated the issue is not fixed yet.
Jun 8th, 2018 1:11pm
GetHuman749477 indicated the issue is not fixed yet.
Jun 8th, 2018 6:10pm
GetHuman749477 indicated the issue is not fixed yet.
Jun 19th, 2018 4:50pm
GetHuman749477 indicated the issue is not fixed yet.
Jun 20th, 2018 5:34am
GetHuman749477 indicated the issue is not fixed yet.
Jun 20th, 2018 5:09pm
GetHuman749477 indicated the issue is not fixed yet.
Jun 20th, 2018 5:09pm

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