Hey there. Account name is Jay Muir. Sa****ay June *, **** I got three texts from Faceb...

GetHuman749477's customer service issue with Facebook from June 2018

Help with my Facebook issue
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
Hey there. Account name is Jay Muir. Sa****ay June *, **** I got three texts from Facebook to my phone set up on fb about my security code and changing my p***word. I hadn’t requested these. I thought it was a mistake until I checked my Facebook three hours later and it requested my p***word. I then changed a p***word. It showed an attempted log in from a Samsung galaxy (which I do not have). **All was fine and then when I got home that night it told me to sign in again and now my new p***word didn’t work?**I tried to verify myself by my phone number, however it will only let me verify by email which I made when I was like ** years old. It was *****@***.com. The email was only used for this Facebook account. Part of verification is indicating who you have recently emailed from this account but I haven’t sent an email from this account in likely ten years? So I didn’t write down any email addresses as there are none but then it said I didn’t provide enough information to verify myself. I believe the account might of actually been deleted by hotmail for inactivity. **Anyway, I no longer have access to my fb account and can’t recover via email address and my phone appears to be removed? That number is*was **********. **I have never shared this p***word and have no idea what value anyone would have with my Facebook account. **Anyway, please email me back and let me know what steps I should take to recover this account. **I can give all information regarding various past p***words been used, friends recently talked to on fb, friend requests that I’ve left ignored that would be able to verify myself, or even links to my Instagram that are linked to my Facebook. **Regards,**Justin Muir.
I trust that Facebook will make this right and come up with a resolution that is fair.
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Customer service issue
Reported by GetHuman749477
Jun 4th, 2018 - 3 mons ago
I have an issue with Facebook too
Fixed
Seen by 15 customers so far
Similar issue to 536 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman749477 started working on this issue
Jun 4th 7:38pm
GetHuman749477 indicated the issue is not fixed yet.
Jun 4th 8:51pm
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Jun 5th 9:37pm
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Jun 5th 11:51pm
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Jun 7th 12:00pm
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Jun 7th 8:58pm
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Jun 8th 1:11pm
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Jun 8th 6:10pm
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Jun 19th 4:50pm
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Jun 20th 5:34am
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Jun 20th 5:09pm
GetHuman749477 indicated the issue is not fixed yet.
Jun 20th 5:09pm