I purchased a new phone and now that I am trying to log into my count it keeps telling...

GetHuman749475's customer service issue with Facebook from June 2018

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I purchased a new phone and now that I am trying to log into my count it keeps telling Facebook keeps telling me that the email has not been used on any account and it does not exist and whenever I go to forgot my password and am given the * digit security code it says at the top of the screen when I go back to input it is a top of that screen it says that I've already and put put in the code incorrectly to me Tom's to try again later Mrs. Been for * days now
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Facebook

Customer service issue
Reported by GetHuman749475
Jun 4th, 2018 - 6 mons ago
I have an issue with Facebook too
Fixed
Seen by 3 customers so far
Similar issue to 314 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman749475 started working on this issue
Jun 4th 7:37pm
GetHuman749475 confirmed the issue is fixed. Hooray!
Jun 11th 5:11pm