I am unsure exactly what has happened. Someone has been in my profile and it appears th...

GetHuman-darkomen's customer service issue with Facebook from June 2018

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If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-darkomen's own words
I am unsure exactly what has happened. Someone has been in my profile and it appears they have somehow removed my ability to log in. I no longer have access to the email or the recovery email accounts but could still log in with my phone. Phone appears disabled somehow. I still have access to the account on another browser that stayed logged in. I have tried to fix it through email but the only address it will send to is not one i recognise that appears to have been set up by whoever got in. My phone recovery is enabled in settings but does not work. I cannot detect anything other than trying to lock me out happening but assume they can can come back in whenever they wish. If i try to resolve it through help pages i get sent around in a circle.
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Customer service issue
Reported by GetHuman-darkomen
Jun 4th, 2018 - a yr ago
I have an issue with Facebook too
Seen by 2 customers so far
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman-darkomen started working on this issue
Jun 4th, 2018 6:24pm
GetHuman-darkomen indicated the issue is not fixed yet.
Jun 4th, 2018 7:26pm