GetHuman748037's customer service issue with Facebook from June 2018
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Help with my Facebook issue
GetHuman748037's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman748037 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman748037 can let us know if they help or not.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman748037's own words
I am new to Facebook. My name is Roseanne Raffa and the phone number associated with the account is ***-***-****. A friend of mine helped me to set up my personal and business pages. As we were working to get me involved in the community, he invited me to join some groups with whom he is associated. While we were in the process, my account was suspended and I was asked to upload a photo so that they can verify my identity, which I did. Two days later, my account was disabled and it said I violated something and I cannot imagine what and doesn't tell me what I supposedly did. I submitted an appeal, but I inadvertently only uploaded a photo and not an ID and of course, heard back from no one. However, at one point, it let me log in, and after about * minutes, locked me out again. Further, when I try entering my email address, it said there was no account associated with that address. (*****@***.com) I am trying to submit another appeal, but it keeps giving me an error message that "the form is incomplete or something is entered incorrectly." BUT IT ISN'T! Several people have looked at it for me and everything is correct. I am in a catch **. I am very frustrated as I have NO IDEA what the problem is and I DID NOTHING WRONG. The funny thing is that I continue to be texted by Facebook with friend requests and notifications which I can't do anything about because I can't login. PLEASE HELP ME!! Again, you can email me at *****@***.com. Thank you!
GetHuman748037 did not yet indicate what Facebook should do to make this right.
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