Had two accounts under the same name. This a.m. the main account is missing. How do I g...

GetHuman747776's customer service issue with Facebook from June 2018

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Help with my Facebook issue
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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
What went wrong?
Waiting to see what went wrong with our suggestion for how to get Facebook help.
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue and preferred resolution, in GetHuman747776's own words:
Had two accounts under the same name. This a.m. the main account is missing. How do I get it back? When I log out I only see the account I don't use. The original account is the one I want back.
I trust that Facebook will make this right and come up with a resolution that is fair.
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Customer service issue
Reported by GetHuman747776
Jun 4th, 2018 - 21d ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 85 others
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Timeline
GetHuman747776 started working on this issue
Jun 4th 2:41pm
GetHuman747776 shared this issue with friends on Facebook
Jun 4th 2:43pm