Had two accounts under the same name. This a.m. the main account is missing. How do I g...

GetHuman747776's customer service issue with Facebook from June 2018

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Help with my Facebook issue
What went wrong?
Waiting to see what went wrong with our suggestion for how to get Facebook help.
Before contacting them, items GetHuman747776 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman747776's own words
Had two accounts under the same name. This a.m. the main account is missing. How do I get it back? When I log out I only see the account I don't use. The original account is the one I want back.
GetHuman747776 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman747776
Jun 4th, 2018 - 6 mons ago
I have an issue with Facebook too
Not resolved
Seen by 3 customers so far
Similar issue to 85 others
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Timeline
GetHuman747776 started working on this issue
Jun 4th 2:41pm
GetHuman747776 shared this issue with friends on Facebook
Jun 4th 2:43pm