Sometime in May I logged out of Fb. When I tried to log back in, It told me to enter my...

GetHuman-dpoates's customer service issue with Facebook from June 2018

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The issue in GetHuman-dpoates's own words
Sometime in May I logged out of Fb. When I tried to log back in, It told me to enter my password. I did, and it said that's the wrong password. I knew it was the correct one. Then it sent me a code to reset my password. Everytime I submitted the codes that were being sent to me it said that was not the code that they sent. Then it locked me out because I had tried too many codes. I have been hacked, but I need my account unlocked so that I can use it. I have been a member since **** and have over **** friends and family. I don't want to start over, I want my original account recovered. It's not my fault that someone hacked me, however, I'm suffering. I looked my profile up through someone else's acct. It's active, but I did see strange pics in my photos. There acct. Name is Debbie Gordon- Oates. I live in Columbia,SC. My birthday is **********, and my phone number is ***-***-****. PLEASE HELP!!!!
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Facebook

Customer service issue
Reported by GetHuman-dpoates
Jun 4th, 2018 - a yr ago
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Seen by 13 customers so far
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-dpoates started working on this issue
Jun 4th, 2018 12:59pm
GetHuman-dpoates indicated the issue is not fixed yet.
Jun 4th, 2018 1:59pm
GetHuman-dpoates indicated the issue is not fixed yet.
Jun 4th, 2018 2:22pm
GetHuman-dpoates indicated the issue is not fixed yet.
Jun 6th, 2018 2:24am
GetHuman-dpoates indicated the issue is not fixed yet.
Jun 6th, 2018 2:26am
GetHuman-dpoates indicated the issue is not fixed yet.
Jun 6th, 2018 2:26am
GetHuman-dpoates indicated the issue is not fixed yet.
Jun 7th, 2018 2:44pm