Sometime in May I logged out of Fb. When I tried to log back in, It told me to enter my...
GetHuman-dpoates's customer service issue with Facebook from June 2018
Help with my Facebook issue
Did we steer you to the right help?
Waiting to see if GetHuman-dpoates got the right customer help using our suggestion.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
The issue in GetHuman-dpoates's own words
Sometime in May I logged out of Fb. When I tried to log back in, It told me to enter my password. I did, and it said that's the wrong password. I knew it was the correct one. Then it sent me a code to reset my password. Everytime I submitted the codes that were being sent to me it said that was not the code that they sent. Then it locked me out because I had tried too many codes. I have been hacked, but I need my account unlocked so that I can use it. I have been a member since **** and have over **** friends and family. I don't want to start over, I want my original account recovered. It's not my fault that someone hacked me, however, I'm suffering. I looked my profile up through someone else's acct. It's active, but I did see strange pics in my photos. There acct. Name is Debbie Gordon- Oates. I live in Columbia,SC. My birthday is **********, and my phone number is ***-***-****. PLEASE HELP!!!!
GetHuman-dpoates did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-dpoates fixed the problem
We are waiting for GetHuman-dpoates to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Facebook customer problems.