Hello, I cannot login to my Facebook. account associated with *****@***.com email. Ever...

GetHuman747265's customer service issue with Facebook from June 2018

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Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman747265 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman747265 can let us know if they help or not.
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Before contacting them, items GetHuman747265 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman747265's own words
Hello, I cannot login to my Facebook. account associated with *****@***.com email. Every time I tried to reset my password it gives me the message “sorry, something went wrong. We are working on getting it fixed as soon as possible.” It’s been * days now and I was hoping that you can look into getting this resolved for me. I think someone may have tried to hack my account also, because I saw notifications saying I posted spam in a group that I didn’t post. My email associated with this Facebook account is knk**dfsu.edu, but when I tried to do a password reset from that email I’m not receiving any links to reset my password, so I used my phone * instead. I put an alternative email below to reach me. Thank you.

GetHuman747265 did not yet indicate what Facebook should do to make this right.

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Customer service issue
Reported by GetHuman747265
Jun 4th, 2018 - 3 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 159 others
0 customers following this


GetHuman747265 started working on this issue
Jun 4th, 2018 12:03pm