Hello, I cannot login to my Facebook. account associated with *****@***.com email. Ever...

GetHuman747265's customer service issue with Facebook from June 2018

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The issue in GetHuman747265's own words
Hello, I cannot login to my Facebook. account associated with *****@***.com email. Every time I tried to reset my password it gives me the message “sorry, something went wrong. We are working on getting it fixed as soon as possible.” It’s been * days now and I was hoping that you can look into getting this resolved for me. I think someone may have tried to hack my account also, because I saw notifications saying I posted spam in a group that I didn’t post. My email associated with this Facebook account is knk**dfsu.edu, but when I tried to do a password reset from that email I’m not receiving any links to reset my password, so I used my phone * instead. I put an alternative email below to reach me. Thank you.
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Facebook

Customer service issue
Reported by GetHuman747265
Jun 4th, 2018 - 2y ago
I have an issue with Facebook too
Not resolved
Seen by 3 customers so far
Similar issue to 159 others
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Timeline
GetHuman747265 started working on this issue
Jun 4th, 2018 12:03pm