My phone has been restored to factory settings I have a new laptop and therefore Facebo...

GetHuman-leonamca's customer service issue with Facebook from June 2018

Help with my Facebook issue
My phone has been restored to factory settings I have a new laptop and therefore Facebook is saying that it needs to send me a verification code to get access even though my p***word is correct. I have been trying from yesterday and haven’t been sent any verification codes and cannot access Facebook or messenger due to this. I don’t want to open a new account.
I trust that Facebook will make this right and come up with a resolution that is fair.
Help with my Facebook issue
How GetHuman-leonamca fixed the problem:
Sent them a message requesting support and they sent me a link via email to allow me to gain access again
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Facebook

Customer service issue
Reported by GetHuman-leonamca
Jun 4th, 2018 - 14d ago
I have an issue with Facebook too
Fixed
GetHuman-leonamca shared how to fix
Seen by 6 customers so far
Similar issue to 698 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-leonamca started working on this issue
Jun 4th 10:55am
GetHuman-leonamca indicated the issue is not fixed yet.
Jun 4th 8:52pm
GetHuman-leonamca indicated the issue is not fixed yet.
Jun 4th 8:55pm
GetHuman-leonamca confirmed the issue is fixed. Hooray!
Jun 5th 1:18pm
GetHuman-leonamca confirmed the issue is fixed. Hooray!
Jun 7th 11:59am