I got a new phone few weeks back. I have been trying to get into my Fb account since t...

GetHuman746884's customer service issue with Facebook from June 2018

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Help with my Facebook issue
Before contacting them, items GetHuman746884 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
GetHuman746884's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman746884 will want to follow the link below to head to their help center. We will check on GetHuman746884 later to make sure it's all set or try to help escalate.
The issue and preferred resolution, in GetHuman746884's own words:
I got a new phone few weeks back. I have been trying to get into my Fb account since then. If I use my email address it gives me an account that was accidently made when a friend was trying to add my maiden name. If I use my phone number I get an account by the name of 'Holly's. My a count is Sharon Harding. *** the profile is myself and my daughter with doggy faces. I have tried for hours to get back into it, really hoping u can help. Thank you Sharon. Harding
I trust that Facebook will make this right and come up with a resolution that is fair.
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Customer service issue
Reported by GetHuman746884
Jun 4th, 2018 - 2 mons ago
I have an issue with Facebook too
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Seen by 1 customer so far
Similar issue to 628 others
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GetHuman746884 started working on this issue
Jun 4th 5:31am