Hi there, my gf is having trouble on facebook regarding her password as she have change...

GetHuman-mikemacu's customer service issue with Facebook from June 2018

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The issue in GetHuman-mikemacu's own words
Hi there, my gf is having trouble on facebook regarding her password as she have changed her password but now she dont remember at all, I have tried to recover it using a new email and to her trusted friend on facebook by giving a code but now im using the new email which is my gmail account so I have changed the password too, but after it shows on facebook that I have to wait till I receive an email at my gmail account within half an hour but till now I haven’t recieved any email, it says that “if you did not receive your email click here to resend” but once clickted it says “sorry, this feature isn’t available right now, an error occured while processing this request please try again later. I have waited for an hour and it showed the same thing, is there any other way to get a link on gmail to confirm the email on my gf’s account. **Sorry for anything inconvenience, hope you can help. *Many thanks*
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Facebook

Customer service issue
Reported by GetHuman-mikemacu
Jun 4th, 2018 - 2y ago
I have an issue with Facebook too
Fixed
Seen by 9 customers so far
Similar issue to 500 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-mikemacu started working on this issue
Jun 4th, 2018 4:47am
GetHuman-mikemacu indicated the issue is not fixed yet.
Jun 9th, 2018 3:21pm
GetHuman-mikemacu indicated the issue is not fixed yet.
Jun 9th, 2018 3:23pm
GetHuman-mikemacu indicated the issue is not fixed yet.
Jun 9th, 2018 3:24pm
GetHuman-mikemacu indicated the issue is not fixed yet.
Jun 9th, 2018 3:25pm