Good Afternoon,**My name isBrittany Durant Merritt and my Facebook account has been com...

GetHuman849724's customer service issue with Facebook from July 2018

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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman849724's own words
Good Afternoon,**My name isBrittany Durant Merritt and my Facebook account has been completely hacked. Someone was logged in as me a few weeks ago and I was asked to change my password. I've been getting password reset prompts sent to my cell via text but I haven't requested this. Then, on Tuesday evening *** I got a password reset sent to me via text message and somehow they got the code. My account password has been changed and the number to send me a new code has been changed because the last * digits showing up are not mine. Also, I've requested the password reset be sent to my email and they are not coming through. I also did the process to recover everything with another email so I used my new gmail account. I got a message that says it's from Facebook but it is typed to me in another language. Please help me!**Thank you!

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Facebook

Customer service issue
Reported by GetHuman849724
Jul 4th, 2018 - 4 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 63841 others
0 customers following this

Timeline

GetHuman849724 started working on this issue
Jul 4th, 2018 8:01pm