Good Afternoon,**My name isBrittany Durant Merritt and my Facebook account has been com...

GetHuman849724's customer service issue with Facebook from July 2018

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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman849724's own words
Good Afternoon,**My name isBrittany Durant Merritt and my Facebook account has been completely hacked. Someone was logged in as me a few weeks ago and I was asked to change my password. I've been getting password reset prompts sent to my cell via text but I haven't requested this. Then, on Tuesday evening *** I got a password reset sent to me via text message and somehow they got the code. My account password has been changed and the number to send me a new code has been changed because the last * digits showing up are not mine. Also, I've requested the password reset be sent to my email and they are not coming through. I also did the process to recover everything with another email so I used my new gmail account. I got a message that says it's from Facebook but it is typed to me in another language. Please help me!**Thank you!

GetHuman849724 did not yet indicate what Facebook should do to make this right.

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Customer service issue
Reported by GetHuman849724
Jul 4th, 2018 - 5 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 63841 others
0 customers following this


GetHuman849724 started working on this issue
Jul 4th, 2018 8:01pm

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