I forgot my p***word. I cannot reset it because I keep getting the message that I have...

GetHuman-jfib's customer service issue with Facebook from June 2018

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Help with my Facebook issue
Before contacting them, items GetHuman-jfib may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
GetHuman-jfib's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-jfib will want to follow the link below to head to their help center. We will check on GetHuman-jfib later to make sure it's all set or try to help escalate.
The issue and preferred resolution, in GetHuman-jfib's own words:
I forgot my p***word. I cannot reset it because I keep getting the message that I have used the access code too many times.
I trust that Facebook will make this right and come up with a resolution that is fair.
Help with my Facebook issue
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Customer service issue
Reported by GetHuman-jfib
Jun 2nd, 2018 - 3 mons ago
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GetHuman-jfib started working on this issue
Jun 2nd 1:53pm