I guess my account was hacked. I tried changing my p***word.I was asked to identify pho...

GetHuman-arthetta's customer service issue with Facebook from June 2018

Help with my Facebook issue
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
I guess my account was hacked. I tried changing my p***word.I was asked to identify photos or recent comments, tried both and it's still saying can not verify my iden***y. What else can I do to get my account back and keep the same friends? I know my friends photos and I know my comments, so what's the problem with identifying me. Why is it taking so long to get my account back up and running like it was before?
I trust that Facebook will make this right and come up with a resolution that is fair.
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Facebook

Customer service issue
Reported by GetHuman-arthetta
Jun 2nd, 2018 - 3 mons ago
I have an issue with Facebook too
Fixed
Seen by 2 customers so far
Similar issue to 612 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-arthetta started working on this issue
Jun 2nd 12:56pm
GetHuman-arthetta indicated the issue is not fixed yet.
Jun 2nd 1:01pm