I have a Facebook account but I had to get a new phone so I have to log in now. When I...

GetHuman-liviemar's customer service issue with Facebook from June 2018

Help with my Facebook issue
The issue in GetHuman-liviemar's own words
I have a Facebook account but I had to get a new phone so I have to log in now. When I put my info in it says my account doesn’t match their system and nothin will work. Only old accounts pop up but not my recent account. I’m confused!! I look up my username on my friends phone and you can see my profile but when it comes to logging in nothing
GetHuman-liviemar did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman-liviemar
Jun 2nd, 2018 - 6 mons ago
I have an issue with Facebook too
Fixed
Seen by 16 customers so far
Similar issue to 333 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-liviemar started working on this issue
Jun 2nd 12:38am
GetHuman-liviemar indicated the issue is not fixed yet.
Jun 2nd 12:39am
GetHuman-liviemar indicated the issue is not fixed yet.
Jun 2nd 3:04am