I got a new phone and went to long into my account. It says my password is incorrect an...

GetHuman740525's customer service issue with Facebook from June 2018

Help with my Facebook issue
The issue in GetHuman740525's own words
I got a new phone and went to long into my account. It says my password is incorrect and gives me a recovery option by having my friends go to Facebook.com*recovery. One have my selected friends has short term memory loss and cannot remember her password. I’m in a vicious loop and I don’t know how to get into my account of ** years
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Facebook

Customer service issue
Reported by GetHuman740525
Jun 1st, 2018 - 5 mons ago
I have an issue with Facebook too
Fixed
Seen by 10 customers so far
Similar issue to 290 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman740525 started working on this issue
Jun 1st 10:15pm
GetHuman740525 indicated the issue is not fixed yet.
Jun 1st 11:22pm
GetHuman740525 indicated the issue is not fixed yet.
Jun 2nd 8:08pm
GetHuman740525 indicated the issue is not fixed yet.
Jun 2nd 8:08pm