I'm trying to regain access to my Facebook account. ... I have my Facebook account set...

GetHuman714610's customer service issue with Facebook from June 2018

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Help with my Facebook issue
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The issue in GetHuman714610's own words
I'm trying to regain access to my Facebook account. ... I have my Facebook account set to where when I type in my email and p***word it tells me a code has been sent via SMS to my phone. I normally check my text and copy the code and paste it in the space provided and I'm logged in. Recently I was logged off and when I tried to log on it told me that the code has been sent. I went to my text and I never received a text with my login code. I tried multiple times and it keeps telling me a code was sent. I've never received a single code. Then I was told that I had requested too many codes and then I was even told to slow down bc I was on the verge of being blocked. Which at this point I haven't been able to access Facebook in nearly a month so I feel blocked already. I have also tried taking a picture of my ID and taking a picture of my face with the code Facebook provided. Nothing has work and I'd really prefer that I not have to make a whole new Facebook. PLEASE HELP! The code has worked before and I don't know why it won't work now. I have not changed phone numbers. I don't have any other recognized devices. I recently lost a cell phone and had only accessed it that way.*I have tried everything.*Please help me get back on Facebook. Remove the code setting I have set or something.*I have had the same Facebook for years and have a ton of pictures I'd like to not lose.*I have taking a picture of my ID and a picture of my face with the code. I have giving my new email so that I can be contacted about this problem.
GetHuman714610 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman714610
Jun 1st, 2018 - 2y ago
I have an issue with Facebook too
Fixed
Seen by 34 customers so far
Similar issue to 170 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman714610 started working on this issue
Jun 1st, 2018 9:42pm
GetHuman714610 indicated the issue is not fixed yet.
Jun 1st, 2018 9:42pm
GetHuman714610 indicated the issue is not fixed yet.
Jun 2nd, 2018 3:17pm
GetHuman714610 indicated the issue is not fixed yet.
Jun 3rd, 2018 3:07am