about a week ago (poss May **ish) I recieved a message saying that because my account h...

GetHuman-pattikin's customer service issue with Facebook from June 2018

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Help with my Facebook issue
Before contacting them, items GetHuman-pattikin may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
GetHuman-pattikin's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-pattikin will want to follow the link below to head to their help center. We will check on GetHuman-pattikin later to make sure it's all set or try to help escalate.
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue and preferred resolution, in GetHuman-pattikin's own words:
about a week ago (poss May **ish) I recieved a message saying that because my account had been accessed from france (I live in socal) they locked my account**while the email I got on may **rd said i successfully reset my p***word...I am still unable to log in ** I've looked on line and nothing that's been suggested has helped**over an over again i get the same message that someone tried to log in from an unfamiliar location**finally i tried saying...yes...to see if that would help but all i do i go round and round**the email is now coming in in french,,,before...in spanish...i speak only english
I trust that Facebook will make this right and come up with a resolution that is fair.
Help with my Facebook issue
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Customer service issue
Reported by GetHuman-pattikin
Jun 1st, 2018 - 3 mons ago
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GetHuman-pattikin started working on this issue
Jun 1st 8:39pm
GetHuman-pattikin shared this issue with friends on Facebook
Jun 1st 8:40pm