HIello my name is Venus Hornsby but my account is listed as Keturah Yisrael. I CAN NOT...

GetHuman-venushor's customer service issue with Facebook from June 2018

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GetHuman-venushor's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-venushor will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-venushor can let us know if they help or not.
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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-venushor's own words
HIello my name is Venus Hornsby but my account is listed as Keturah Yisrael. I CAN NOT RETRIEVE MY OLD ACCOUNTS BECAUSE CAN'T REMEMBER MY PASSWORD. I HAVE A NEW PHONE AND WOULD LIKE TO *LINK MY ACCOUNT TO MY NEW PHONE. I HAVE TRIED TO CHANGE THE NUMBER AND PASSWORD AND STILL NO RESULT, IT KEEPS INSISTING, I USE THE OLD PASSWORD I HAVE FORGOTTEN. I HAVE BUSINESS AND PERSONAL APPS CONNECTED TO FB IT WOULD BE A SERIOUS ISSUE TO START OVER. PLEASE HELP. I DON'T WANT A NEW ACCOUNT. My email address for my account is *****@***.com but I am not getting a response from that email, however you can reach me at *****@***.com for a solution. My new number is *** Sincerely Venus Hornsby

GetHuman-venushor did not yet indicate what Facebook should do to make this right.

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Facebook

Customer service issue
Reported by GetHuman-venushor
Jun 1st, 2018 - 3 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 296 others
0 customers following this

Timeline

GetHuman-venushor started working on this issue
Jun 1st, 2018 8:17pm

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