Answer the last * days trying to get into my account which has been blocked is asking m...

GetHuman-cazsmith's customer service issue with Facebook from June 2018

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The issue in GetHuman-cazsmith's own words
Answer the last * days trying to get into my account which has been blocked is asking me to send the irrelevant information I sent a parcel I sent a driving licence I've sent a current bill and I've also sent my bank details and it's telling me it's not enough information my name is Carol Smith of relevant information to prove that I am who I am but for some reason you keep telling me I'm Sammi Smith and I'm not I've been frozen out of my Facebook account and as you can look at your system you're not sent you at least ** emails and going through the process and it's not letting me go any further can someone call me or sort this out please I can't get into messenger so you can't send me through messenger because I can't get into my Facebook account if you need any other confirmation that it's me I've got both my daughter's that are on there it was shut on Wednesday night and I'm still trying to get back on I've no idea why thank you very much
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Customer service issue
Reported by GetHuman-cazsmith
Jun 1st, 2018 - 2y ago
I have an issue with Facebook too
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Seen by 2 customers so far
Similar issue to 532 others
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GetHuman-cazsmith started working on this issue
Jun 1st, 2018 7:06pm