Hi, my name is McCall Sides and I'm the Video Production manager at Hutton Digital Disp...

GetHuman739628's customer service issue with Facebook from June 2018

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The issue in GetHuman739628's own words
Hi, my name is McCall Sides and I'm the Video Production manager at Hutton Digital Displays (formerly Slazer Technologies). Here's a link to our FB page: https:**www.facebook.com*HuttonDigitalDisplay***We need to change the name on our Facebook page (from Slazer Technologies to Hutton Digital Display) as the company is under new management and they updated the name. Our first request was denied because it "doesn't follow Page guidelines". Since then, I didn't want to submit a new name change as FB locks you out for a while each time you try. **I assure you that our name change follows Facebook guidelines. We produce the same content and still have all the same clients, the new name is simply a specification on what we do. At the moment, we can't post new videos onto our page until we're able to change our name officially. Doing so would be unprofessional and confusing for our clients, who all know us as Hutton Digital Display. **We've successfully updated the rest of our info, even our username to @HuttonDigitalDisplay. I hope Ive provided enough info to easily fix the issue. Please let me know if you need anything else. Best,**McCall
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Facebook

Customer service issue
Reported by GetHuman739628
Jun 1st, 2018 - 2y ago
I have an issue with Facebook too
Fixed
Seen by 12 customers so far
Similar issue to 490 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman739628 started working on this issue
Jun 1st, 2018 6:42pm
GetHuman739628 indicated the issue is not fixed yet.
Jun 1st, 2018 10:49pm
GetHuman739628 indicated the issue is not fixed yet.
Jun 4th, 2018 5:38pm
GetHuman739628 indicated the issue is not fixed yet.
Jun 4th, 2018 9:06pm