My instagram has been hacked. I keep getting a 'suspicious login attempt' sign which p...
GetHuman-helenacl's customer service issue with Facebook from June 2018
Help with my Facebook issue
The issue in GetHuman-helenacl's own words
My instagram has been hacked. I keep getting a 'suspicious login attempt' sign which prevents me from logging into my account. It is asking me for a verification code, however it is sending it to an email address I do not have access to. I have contacted Instagram and reported the problem. The support email got back to me and asked me to verify my identity with a photo and code etc. However, they have not contacted me since. I really want my account back, it has personal photos of me on it. It has been a week since Facebook last contacted me and I have sent them an email multiple times since asking for help.
GetHuman-helenacl did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-helenacl fixed the problem
We are waiting for GetHuman-helenacl to fix the problem and share the solution with the rest of us customers.
Please help with my Facebook issue
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.