My instagram has been hacked. I keep getting a 'suspicious login attempt' sign which p...

GetHuman-helenacl's customer service issue with Facebook from June 2018

Help with my Facebook issue
The issue in GetHuman-helenacl's own words
My instagram has been hacked. I keep getting a 'suspicious login attempt' sign which prevents me from logging into my account. It is asking me for a verification code, however it is sending it to an email address I do not have access to. I have contacted Instagram and reported the problem. The support email got back to me and asked me to verify my identity with a photo and code etc. However, they have not contacted me since. I really want my account back, it has personal photos of me on it. It has been a week since Facebook last contacted me and I have sent them an email multiple times since asking for help.
GetHuman-helenacl did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-helenacl
Jun 1st, 2018 - 5 mons ago
I have an issue with Facebook too
Fixed
Seen by 3 customers so far
Similar issue to 680 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-helenacl started working on this issue
Jun 1st 5:31pm
GetHuman-helenacl indicated the issue is not fixed yet.
Jun 2nd 10:28pm