Someone in New York City has hacked my FB account IP ADDR **.**.**.***created a Messeng...

GetHuman-bratsfro's customer service issue with Facebook from June 2018

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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-bratsfro will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-bratsfro can let us know if they help or not.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-bratsfro's own words
Someone in New York City has hacked my FB account IP ADDR **.**.**.***created a Messenger group and altered my Facebook settings. I set you a notice and changed passwords at least * times but he has done something and locked me out. I need the to has my account User Name Lee deactivated*removed to prevent him from using my information permanently... I am deeply upset and concerned what he might do with my information. You need to address this situation immediately. The user is using Chrome on Windows. I am pissed that I am losing almost ten years of information and all my contacts after doing all you have recommended to keep my account secure. You need to address this matter immediately. Thank you Lee Desrosiers. Contact my immediately for any additional information

GetHuman-bratsfro did not yet indicate what Facebook should do to make this right.

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Facebook

Customer service issue
Reported by GetHuman-bratsfro
Jun 1st, 2018 - 3 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 607 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-bratsfro started working on this issue
Jun 1st, 2018 5:16pm

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