Someone in New York City has hacked my FB account IP ADDR **.**.**.***created a Messeng...

GetHuman-bratsfro's customer service issue with Facebook from June 2018

3 views | 607 similar | 0 following
Help with my Facebook issue
First: share to improve GetHuman-bratsfro's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-bratsfro's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-bratsfro will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-bratsfro can let us know if they help or not.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-bratsfro's own words
Someone in New York City has hacked my FB account IP ADDR **.**.**.***created a Messenger group and altered my Facebook settings. I set you a notice and changed passwords at least * times but he has done something and locked me out. I need the to has my account User Name Lee deactivated*removed to prevent him from using my information permanently... I am deeply upset and concerned what he might do with my information. You need to address this situation immediately. The user is using Chrome on Windows. I am pissed that I am losing almost ten years of information and all my contacts after doing all you have recommended to keep my account secure. You need to address this matter immediately. Thank you Lee Desrosiers. Contact my immediately for any additional information

GetHuman-bratsfro did not yet indicate what Facebook should do to make this right.

How GetHuman-bratsfro fixed the problem

We are waiting for GetHuman-bratsfro to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-bratsfro fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-bratsfro
Jun 1st, 2018 - 3 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 607 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License


GetHuman-bratsfro started working on this issue
Jun 1st, 2018 5:16pm

Paying Too Much for Internet?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies