Can't get into Facebook because I broke my last phone and I had it set up to where if I...

GetHuman-jamyrion's customer service issue with Facebook from June 2018

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The issue in GetHuman-jamyrion's own words
Can't get into Facebook because I broke my last phone and I had it set up to where if I were to log into any other browser a code would be sent to my phone number so now on my new phone (with a new number) when trying to log into Facebook it sends a log in code to my old phone number which I no longer have access to and there isn't any other way around it. I tried Facebook's other two options which was to provide government issues ID and to take a picture with a given code and I still have been able to get in and have received no email about my log in inquiries or back up attempts.
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Customer service issue
Reported by GetHuman-jamyrion
Jun 1st, 2018 - 4 mons ago
I have an issue with Facebook too
Not resolved
Seen by 5 customers so far
Similar issue to 516 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-jamyrion started working on this issue
Jun 1st 3:57pm