I cannot get into my account due to buying a new phone and getting locked out. My new p...

GetHuman-sawedoff's customer service issue with Facebook from June 2018

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The issue in GetHuman-sawedoff's own words
I cannot get into my account due to buying a new phone and getting locked out. My new phone number is not listed on the account and I cannot access my email due to the same issue. The alternate numbers are disconnected because they are really old. I've been hospitalized for the last month and I've tried every way possible to resolve this on my own. I don't want to lose the things on my account such as my kids pictures and friends names, etc. I can glady attach a copy of my state issued DL for identification. Please help me with this issue so I don't lose years of memories. Thank you so much. My name is Tammy West and the email I used setting the account up is *****@***.com My profile picture is a pair of brown converse shoes and white headphones. Thanks again!

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Facebook

Customer service issue
Reported by GetHuman-sawedoff
Jun 1st, 2018 - 3 years ago
Fixed
Seen by 9 customers so far
Similar issue to 578 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-sawedoff started working on this issue
Jun 1st, 2018 4:26am
GetHuman-sawedoff indicated the issue is not fixed yet.
Jun 1st, 2018 5:56pm