My dad got a new work phone today and doesn’t remember his Facebook password. He also s...

GetHuman-mgraceta's customer service issue with Facebook from June 2018

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The issue in GetHuman-mgraceta's own words
My dad got a new work phone today and doesn’t remember his Facebook password. He also set it up using his old jobs work email (which he also doesn’t know the password too) and didn’t tell me or I would have changed the email to his current jobs email address. The number he has in as his phone is correct yet when I tell Facebook to recover the account by sending a code to his phone he never received one. Please help I am only gone from college for the summer and he is hopeless if I’m not here when it comes to technology. Thank you
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Customer service issue
Reported by GetHuman-mgraceta
Jun 1st, 2018 - a yr ago
I have an issue with Facebook too
Seen by 8 customers so far
Similar issue to 517 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman-mgraceta started working on this issue
Jun 1st, 2018 12:07am
GetHuman-mgraceta indicated the issue is not fixed yet.
Jun 1st, 2018 12:17am