I can't get into my Facebook with my new phone. It logged me out of my laptop and all o...

GetHuman738657's customer service issue with Facebook from June 2018

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Help with my Facebook issue
Before contacting them, items GetHuman738657 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
GetHuman738657's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman738657 will want to follow the link below to head to their help center. We will check on GetHuman738657 later to make sure it's all set or try to help escalate.
Facebook Help Center
The issue and preferred resolution, in GetHuman738657's own words:
I can't get into my Facebook with my new phone. It logged me out of my laptop and all other devices, can't remember p***word and can't retrieve code from email on my account. I've completed the trusted friends feature and waited the ** hours it locked me out. Now what?!
I trust that Facebook will make this right and come up with a resolution that is fair.
Help with my Facebook issue
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Customer service issue
Reported by GetHuman738657
Jun 1st, 2018 - 17d ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 86 others
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Timeline
GetHuman738657 started working on this issue
Jun 1st 3:21pm