someone got into my account and changed my name password and friended a number of perso...

GetHuman-heartcor's customer service issue with Facebook from June 2018

Help with my Facebook issue
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-heartcor's own words
someone got into my account and changed my name password and friended a number of persons. I have secured the account but I am not allowed to change my name back. It't embarrassing and frustrating trying to find someone to help me.
GetHuman-heartcor did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-heartcor
Jun 1st, 2018 - 7 mons ago
I have an issue with Facebook too
Seen by 3 customers so far
Similar issue to 423 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman-heartcor started working on this issue
Jun 1st 3:18pm
GetHuman-heartcor indicated the issue is not fixed yet.
Jun 6th 9:23am