Hi, I had a friend that passed away back in **** and his Facebook has recently been hac...
GetHuman-mickelas's customer service issue with Facebook from May 2018
Help with my Facebook issue
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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
GetHuman-mickelas's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-mickelas will want to follow the link below to head to their help center. We will check on GetHuman-mickelas later to make sure it's all set or try to help escalate.
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-mickelas's own words
Hi, I had a friend that passed away back in **** and his Facebook has recently been hacked. His family and friends use his Facebook to cope with his passing and this is really upsetting his mother (he was her only son). The page was under Andy Polk it’s currently under the name *** ***** *If there’s a way to set everything up under his mother her name is Janice Polk. Please please do something about this We do not want to see his Facebook taken down because of some bot or hacker... he passed before the “RIP” option was available
GetHuman-mickelas did not yet indicate what Facebook should do to make this right.
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