No customer service support

GetHuman735382's customer service issue with Facebook from May 2018

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234 similar
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0 following
Help with my Facebook issue
GetHuman735382's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman735382 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman735382 can let us know if they help or not.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman735382's own words
get support with a hacked account ... I contacted facebook a few weeks ago about an my old account being hacked. My old account under the name Jennifer Stewart (my maiden name) is now under the name *** ******** ******@***.com* *I do not have access to the old email address or phone number. I am however recieving emails on the account activity as the old email address is auto forwarded to my new email. *I sent proof of my Identify and then never heard back from facebook. I am trying to delete*deactivate the account. *** ******** ******@***.com* is very active making friends and sending messages.
no one has helped me
I want confirmation that the issue has been dealt with
I am not be a customer for long without actual support
this website
I have an issue with Facebook too
How GetHuman735382 fixed the problem
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Facebook

customer support
Customer service issue
Reported by GetHuman735382
May 31st, 2018 - 2y ago
I have an issue with Facebook too
Fixed
Seen by 22 customers so far
Similar issue to 234 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman735382 started working on this issue
May 31st, 2018 4:52pm
GetHuman735382 indicated the issue is not fixed yet.
May 31st, 2018 4:53pm
GetHuman735382 indicated the issue is not fixed yet.
Jun 1st, 2018 10:59am
GetHuman735382 indicated the issue is not fixed yet.
Jun 1st, 2018 5:53pm
GetHuman735382 indicated the issue is not fixed yet.
Jun 1st, 2018 11:02pm
GetHuman735382 indicated the issue is not fixed yet.
Jun 5th, 2018 2:23am
GetHuman735382 indicated the issue is not fixed yet.
Jun 5th, 2018 11:33am
GetHuman735382 indicated the issue is not fixed yet.
Jun 5th, 2018 3:49pm
GetHuman735382 indicated the issue is not fixed yet.
Jun 7th, 2018 4:29pm