My Facebook was hacked and all of my photos and contacts had been erased and phone numb...

GetHuman-urmadom's customer service issue with Facebook from May 2018

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Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-urmadom will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-urmadom can let us know if they help or not.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-urmadom's own words
My Facebook was hacked and all of my photos and contacts had been erased and phone number to retrieve password settings had been changed now my number is connected to a random person that I do not know who they are and the recovery phone number is sending a code to God knows to and it saying that it's having an issue logging me and because the phone that I'm using is not a usual phone or it's a suspected phone which is weird because I've been using the same phone to log in for the last ** months since I got it and there's been no issues so I'm trying to figure out how they got access to my account but I can't get access my account are you can't verify my identity in but they were able to get to my count to delete all my ship no one cared about that or tried to stop them from doing that

GetHuman-urmadom did not yet indicate what Facebook should do to make this right.

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Customer service issue
Reported by GetHuman-urmadom
May 31st, 2018 - 3 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 77 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License


GetHuman-urmadom started working on this issue
May 31st, 2018 4:00am

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