So, I am trying to log into my Facebook account which is under the name, “Chandni Singh...

GetHuman733429's customer service issue with Facebook from May 2018

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Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman733429 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman733429 can let us know if they help or not.
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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman733429's own words
So, I am trying to log into my Facebook account which is under the name, “Chandni Singh” but I have not been able to ever since. I’ve been trying to log into the account with my email but it says the email does not exist. So, I tried signing in with a previous phone number I had and I clicked “forget password” and the number showed up meaning I must’ve signed up with that phone number but problem is, I no longer have access to that phone number. I tried to identify my account another way by typing in my name, and I wasn’t on in the list so I clicked “I am not in this list” and typed in a couple of my friend’s name which were “Eden Salcedo” and “Ashly Portillo”. It said there was no account within that information. I heavily need this account recovered for business purposes. My profile picture consists of me and my friend in army combat uniforms, if that helps to find and recover my account. I know that account is still there because I searched up my name through a friend’s account and I popped up but I’m just not able to log into that account. Please recover this account in the phone number of ***-***-**** OR in the email of *****@***.com

GetHuman733429 did not yet indicate what Facebook should do to make this right.

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Facebook

Customer service issue
Reported by GetHuman733429
May 30th, 2018 - 2 years ago
Not resolved
Seen by 12 customers so far
Similar issue to 684 others
0 customers following this

Timeline

GetHuman733429 started working on this issue
May 30th, 2018 11:54pm

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