My account has been hacked...my profile picture is different, my relationship status an...

GetHuman-mikedur's customer service issue with Facebook from May 2018

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Help with my Facebook issue
GetHuman-mikedur's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-mikedur will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-mikedur can let us know if they help or not.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-mikedur's own words
Log in, my account is now really hacked ... My account has been hacked...my profile picture is different, my relationship status and they say I'm from Syria living in Lebanon. My name is Mike Duralia, this happened on Monday morning, I have tried all options to reset my password and I cannot do it, I do not have access to the email I used to sign up my Facebook account and they don't give any options to send via text SMS message. I follow the instructions that say "no longer have access to these" and then I get a message saying "try to log in again" and I select " I cannot access my email" then get a screen saying No email access with a note saying sorry you are having trouble unfortunately we cannot verify who you are...*This really *****, I tried getting a new code for Hotmail but that account is hacked as well so basically im stuck, I just need it send via text or my new email or worst case shut down, Id hate to lose all my pictures and video BUT I am freaked out that someone is using my account right now and has full access to all my stuff. What are my options, I can provide details of my last post etc...I know my fianc* has reported it, my brother has reported it and I even went in as my fianc* and did the whole Special Request for Medically Incapacitated or Deceased Person's Account but that seemed to go nowhere.*Help me please im freaked out.
to reset my password, I need Hotmail. Hotmail is also hacked and I cannot get it back because I cannot provide Microsoft enough proof that it is mine, things like last emails I sent, content etc...I haven't used that Hotmail account for anything but Facebook.
just get this ******* off my account, why cant I get through to Facebook
been on Facebook for ** years
Im out of options....and ** years of pics and videos, lots of buddies who recently passed on too now GONE!
I have an issue with Facebook too
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Facebook
Customer service issue
Reported by GetHuman-mikedur
May 30th, 2018 - 2y ago
I have an issue with Facebook too
Fixed
Seen by 29 customers so far
Similar issue to 144 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-mikedur started working on this issue
May 30th, 2018 10:30pm
GetHuman-mikedur confirmed the issue is fixed. Hooray!
May 31st, 2018 11:31pm
GetHuman-mikedur indicated the issue is not fixed yet.
May 31st, 2018 11:31pm
GetHuman-mikedur indicated the issue is not fixed yet.
May 31st, 2018 11:31pm
GetHuman-mikedur confirmed the issue is fixed. Hooray!
May 31st, 2018 11:31pm
GetHuman-mikedur confirmed the issue is fixed. Hooray!
May 31st, 2018 11:31pm
GetHuman-mikedur indicated the issue is not fixed yet.
May 31st, 2018 11:32pm
GetHuman-mikedur indicated the issue is not fixed yet.
May 31st, 2018 11:32pm
GetHuman-mikedur indicated the issue is not fixed yet.
May 31st, 2018 11:40pm
GetHuman-mikedur indicated the issue is not fixed yet.
Jun 1st, 2018 1:40pm
GetHuman-mikedur indicated the issue is not fixed yet.
Jun 1st, 2018 1:40pm
GetHuman-mikedur indicated the issue is not fixed yet.
Jun 1st, 2018 1:41pm
GetHuman-mikedur indicated the issue is not fixed yet.
Jun 1st, 2018 1:41pm
GetHuman-mikedur indicated the issue is not fixed yet.
Jun 1st, 2018 1:41pm
GetHuman-mikedur indicated the issue is not fixed yet.
Jun 1st, 2018 1:45pm
GetHuman-mikedur indicated the issue is not fixed yet.
Jun 1st, 2018 1:45pm
GetHuman-mikedur indicated the issue is not fixed yet.
Jun 1st, 2018 1:45pm
GetHuman-mikedur indicated the issue is not fixed yet.
Jun 1st, 2018 1:46pm
GetHuman-mikedur indicated the issue is not fixed yet.
Jun 1st, 2018 1:46pm
GetHuman-mikedur indicated the issue is not fixed yet.
Jun 1st, 2018 4:21pm
GetHuman-mikedur indicated the issue is not fixed yet.
Jun 1st, 2018 4:21pm
GetHuman-mikedur indicated the issue is not fixed yet.
Jun 1st, 2018 4:22pm
GetHuman-mikedur indicated the issue is not fixed yet.
Jun 1st, 2018 4:22pm
GetHuman-mikedur indicated the issue is not fixed yet.
Jun 1st, 2018 5:12pm
GetHuman-mikedur indicated the issue is not fixed yet.
Jun 1st, 2018 5:17pm
GetHuman-mikedur indicated the issue is not fixed yet.
Jun 1st, 2018 5:19pm