Good afternoon,**My name is Julia. I have been a Facebook user for over ** years and I...

GetHuman733061's customer service issue with Facebook from May 2018

12 views
 | 
304 similar
 | 
0 following
Help with my Facebook issue
GetHuman733061's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman733061 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman733061 can let us know if they help or not.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman733061's own words
Good afternoon,**My name is Julia. I have been a Facebook user for over ** years and I have never had an issue.**The Facebook account was created with the email address - *****@***.com. I have not had access to this email address in years. A few years ago I updated my email address information to *****@***.com.**Last night I clicked on the Facebook app and was told that I had been logged out. When I went to log back in I was told I had the incorrect password. I am certain that what I typed in was correct. I was forced to reset my password. It is I went to get the access code in my emails I noticed I had received several emails throughout the day advising me that several changes had been made to my account. None of which I requested or authorized. After an hour and a half I was able to reset my password but among the changes that were made, my cell number was removed from my profile. **This morning, once again I was told my session had been expired. Once again I tried to reset my password however the email J*****@***.com had been removed from my account and I could not reset my password. **I am extremely frustrated because this is has become a real problem. My friends can no longer find me on Facebook. My profile picture has been removed and it says the confirmation email is *****@***.com. Once again, I DO NOT have access to this email. **Help would be appreciated because all I would like to is regain access to my account and stop to whoever has gained access to my information.**Please contact me as soon as possible. **Thank you,**Julia Nolasco
GetHuman733061 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman733061 fixed the problem
We are waiting for GetHuman733061 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman733061 fixes it.
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman733061
May 30th, 2018 - 2y ago
I have an issue with Facebook too
Fixed
Seen by 12 customers so far
Similar issue to 304 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman733061 started working on this issue
May 30th, 2018 10:05pm
GetHuman733061 indicated the issue is not fixed yet.
May 30th, 2018 11:17pm
GetHuman733061 indicated the issue is not fixed yet.
May 30th, 2018 11:18pm
GetHuman733061 indicated the issue is not fixed yet.
May 31st, 2018 12:11am
GetHuman733061 indicated the issue is not fixed yet.
May 31st, 2018 1:57am
GetHuman733061 indicated the issue is not fixed yet.
May 31st, 2018 2:11am