Good afternoon,**My name is Julia. I have been a Facebook user for over ** years and I...
GetHuman733061's customer service issue with Facebook from May 2018
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Help with my Facebook issue
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman733061's own words
Good afternoon,**My name is Julia. I have been a Facebook user for over ** years and I have never had an issue.**The Facebook account was created with the email address - *****@***.com. I have not had access to this email address in years. A few years ago I updated my email address information to *****@***.com.**Last night I clicked on the Facebook app and was told that I had been logged out. When I went to log back in I was told I had the incorrect password. I am certain that what I typed in was correct. I was forced to reset my password. It is I went to get the access code in my emails I noticed I had received several emails throughout the day advising me that several changes had been made to my account. None of which I requested or authorized. After an hour and a half I was able to reset my password but among the changes that were made, my cell number was removed from my profile. **This morning, once again I was told my session had been expired. Once again I tried to reset my password however the email J*****@***.com had been removed from my account and I could not reset my password. **I am extremely frustrated because this is has become a real problem. My friends can no longer find me on Facebook. My profile picture has been removed and it says the confirmation email is *****@***.com. Once again, I DO NOT have access to this email. **Help would be appreciated because all I would like to is regain access to my account and stop to whoever has gained access to my information.**Please contact me as soon as possible. **Thank you,**Julia Nolasco
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