My account has been hacked- they changed the picture and username and the contact email...

GetHuman727083's customer service issue with Facebook from May 2018

20 views | 248 similar | 0 following
Help with my Facebook issue
GetHuman727083's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman727083 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman727083 can let us know if they help or not.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman727083's own words
My account has been hacked- they changed the picture and username and the contact email address. I've asked other Facebook friends to look me up on their list but I don't show up now and am only searchable by the email address I used to create my account: *****@***.com. My email alerted me that someone tried to login from an unknown location and I said it wasn't me and changed by fb password, but it was still hacked and these changes were made. I have emails saying I have lots of messages and notifications (that I can't access) and I'm worried about this person using my identity. Please help! Either email my JMU account or my gmail account are good ways to contact me please. I would like to get my account back and have this person blocked so they do not hack it again.

GetHuman727083 did not yet indicate what Facebook should do to make this right.

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Customer service issue
Reported by GetHuman727083
May 29th, 2018 - 3 years ago
Seen by 20 customers so far
Similar issue to 248 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License


GetHuman727083 started working on this issue
May 29th, 2018 1:38pm
GetHuman727083 indicated the issue is not fixed yet.
May 29th, 2018 1:47pm
GetHuman727083 indicated the issue is not fixed yet.
May 29th, 2018 3:04pm
GetHuman727083 indicated the issue is not fixed yet.
May 30th, 2018 3:10pm