Hi! My name is Toma Electra. I have a huge problem with my facebook account. I think it...

GetHuman726894's customer service issue with Facebook from May 2018

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The issue in GetHuman726894's own words
Hi! My name is Toma Electra. I have a huge problem with my facebook account. I think it's hacked or i don't know what's the problem, but i can't sign in anymore and i can't reset the password either because i can't access my gmail because iforgot the password. *So, the other day I was logged out messenger and facebook, without me logging out! And it was written that my session expired. I wanted to logg back , but it was written that my password is incorrect, but I don't know how is that possible because I wrote down my pw last time I changed it. It was elektratommaparola**. *So, after a few attempts without success , I clicked Forgot My Password and it gave me the option to change and reset my pw with my phone number, which I didn't save to my account. So, i got a code on my phone number, I changed the pw with a new one. The new pw I put was elektratommaafbpw**p. So i got signed back on my fb account without any problem. I was on my page again, i got signed back in messenger, everything was ok, until i noticed another account on my phone. I made screenshots i would send now but it seemes i can't send pictures on here. I have no ideea how that account could possibly be there, because I didn't give my phone to sign in fb to anyone, nobody took my phone, I have a code on my phone so no one can access it without my permission and i didn't make another facebook account either! So i have no ideea how that account appeared on my phone! *So after that I wanted to change my pw again to logg out of any other devices in case someone has my facebook account, but I couldn't because it said again that my pw is incorrect, but after few tries I left it alone because I checked my settings to see where I'm logged in and it showed me that I'm logged in only on Samsung A*, which is my phone. So , yesterday I was thinking to logg out my facebook again and remove the password from the phone, because when I logg out I set on my phone so I can logg back in automatically with just one tap. So I wanted to remove it so i reset it, because i was thinking that I can reset it with my phone number again, just like the day before. And I did. I changed my pw again to vktla****aabekabcd**pwE but when it logged me in, I wasn't actually on my fb account, I was on that creepy fb account Dragos Panpu Kazacogul. Which I have no ideea from where it appeared in my phone and how was it possible to get in an account I didn't make with my phone number or anyhow! *So then, when it got me on that account, it seemed to be a whole new account , no pictures, no email, no friends, only my phone number saved! And when I wanted to remove my phone number from the account settings it didn't let me unless I save an email. So i saved an email *****@***.com, which I don't use, and then it let me remove my phone number. After that I permanently dezactivated that account! I want to mention again , that Dragos Panpu Kazacogul facebook account it's not my account! I never made it and I have no ideea why is it in my phone,or how did I get logged in on it! It suddenly just appeared on my phone out of nowhere, which is very awkward !! *So, after all these, I wanted to reset the password to my facebook account which is Ella Ella, *****@***.com, but i couldn't with my phone number anymore. My only option is my gmail , but i forgot the pw to it, which I can't reset either because i don't have the phone number option there either only an recovery email *****@***.com which is very old and I don't remember that password either!! *Now when I tap on my account and I want to reset the password , it appears that Dragos Panpu Kazacogul account again. I'm sorry i can't send picture, o made screenshots. I have to find my account by typing my gmail adress or my facebook name. This is very strange, never happened to me before. I don't understand why my session expired first of all and then it said that my password was incorrect...I think it was hacked or other than that i don't know what happened!!! * Please help me recover my facebook account, with some other option than my gmail or I will not be able to access my facebook account ever again. I really want my facebook account back so please help me! I hope I will get a response soon. Thank you!!
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Facebook

Customer service issue
Reported by GetHuman726894
May 29th, 2018 - a yr ago
I have an issue with Facebook too
Fixed
Seen by 9 customers so far
Similar issue to 132 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman726894 started working on this issue
May 29th, 2018 12:38pm
GetHuman726894 indicated the issue is not fixed yet.
May 29th, 2018 1:41pm
GetHuman726894 indicated the issue is not fixed yet.
May 30th, 2018 1:40pm
GetHuman726894 indicated the issue is not fixed yet.
Jul 12th, 2018 5:59pm