Hi! My name is Toma Electra. I have a huge problem with my facebook account. I think it...

GetHuman726894's customer service issue with Facebook from May 2018

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The issue in GetHuman726894's own words
Hi! My name is Toma Electra. I have a huge problem with my facebook account. I think it's hacked or i don't know what's the problem, but i can't sign in anymore and i can't reset the password either because i can't access my gmail because iforgot the password. *So, the other day I was logged out messenger and facebook, without me logging out! And it was written that my session expired. I wanted to logg back , but it was written that my password is incorrect, but I don't know how is that possible because I wrote down my pw last time I changed it. It was elektratommaparola**. *So, after a few attempts without success , I clicked Forgot My Password and it gave me the option to change and reset my pw with my phone number, which I didn't save to my account. So, i got a code on my phone number, I changed the pw with a new one. The new pw I put was elektratommaafbpw**p. So i got signed back on my fb account without any problem. I was on my page again, i got signed back in messenger, everything was ok, until i noticed another account on my phone. I made screenshots i would send now but it seemes i can't send pictures on here. I have no ideea how that account could possibly be there, because I didn't give my phone to sign in fb to anyone, nobody took my phone, I have a code on my phone so no one can access it without my permission and i didn't make another facebook account either! So i have no ideea how that account appeared on my phone! *So after that I wanted to change my pw again to logg out of any other devices in case someone has my facebook account, but I couldn't because it said again that my pw is incorrect, but after few tries I left it alone because I checked my settings to see where I'm logged in and it showed me that I'm logged in only on Samsung A*, which is my phone. So , yesterday I was thinking to logg out my facebook again and remove the password from the phone, because when I logg out I set on my phone so I can logg back in automatically with just one tap. So I wanted to remove it so i reset it, because i was thinking that I can reset it with my phone number again, just like the day before. And I did. I changed my pw again to vktla****aabekabcd**pwE but when it logged me in, I wasn't actually on my fb account, I was on that creepy fb account Dragos Panpu Kazacogul. Which I have no ideea from where it appeared in my phone and how was it possible to get in an account I didn't make with my phone number or anyhow! *So then, when it got me on that account, it seemed to be a whole new account , no pictures, no email, no friends, only my phone number saved! And when I wanted to remove my phone number from the account settings it didn't let me unless I save an email. So i saved an email *****@***.com, which I don't use, and then it let me remove my phone number. After that I permanently dezactivated that account! I want to mention again , that Dragos Panpu Kazacogul facebook account it's not my account! I never made it and I have no ideea why is it in my phone,or how did I get logged in on it! It suddenly just appeared on my phone out of nowhere, which is very awkward !! *So, after all these, I wanted to reset the password to my facebook account which is Ella Ella, *****@***.com, but i couldn't with my phone number anymore. My only option is my gmail , but i forgot the pw to it, which I can't reset either because i don't have the phone number option there either only an recovery email *****@***.com which is very old and I don't remember that password either!! *Now when I tap on my account and I want to reset the password , it appears that Dragos Panpu Kazacogul account again. I'm sorry i can't send picture, o made screenshots. I have to find my account by typing my gmail adress or my facebook name. This is very strange, never happened to me before. I don't understand why my session expired first of all and then it said that my password was incorrect...I think it was hacked or other than that i don't know what happened!!! * Please help me recover my facebook account, with some other option than my gmail or I will not be able to access my facebook account ever again. I really want my facebook account back so please help me! I hope I will get a response soon. Thank you!!

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Customer service issue
Reported by GetHuman726894
May 29th, 2018 - 4 years ago
Seen by 9 customers so far
Similar issue to 132 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License


GetHuman726894 started working on this issue
May 29th, 2018 12:38pm
GetHuman726894 indicated the issue is not fixed yet.
May 29th, 2018 1:41pm
GetHuman726894 indicated the issue is not fixed yet.
May 30th, 2018 1:40pm
GetHuman726894 indicated the issue is not fixed yet.
Jul 12th, 2018 5:59pm