My Name is Andrew Murray and I use Facebook and yesterday I noticed I was logged out of...

GetHuman726790's customer service issue with Facebook from May 2018

8 views | 26 similar | 0 following
Help with my Facebook issue
GetHuman726790's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman726790 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman726790 can let us know if they help or not.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman726790's own words
My Name is Andrew Murray and I use Facebook and yesterday I noticed I was logged out of Facebook so I changed my password and got back in. My email is *****@***.com. Today I tried to get into Facebook again and have been logged out due to suspicious activity. Please can you let me recover my Facebook as soon as possible as I use FaceTime to contact my mum who lives in Spain and who is ill with a brain tumour. I know of a man called Stuart Bruce who also uses Facebook and he is always hacking my Facebook as he is a vengeful, viscous person. He lives in Redhill and has many Facebook accounts. He also uses some of his accounts saying he is from the Reigate area. One of his emails is Stuart Bruce @uknutter. Please can you send me a report on any evidence you have showing that my Facebook has been logged into from any other area than where I live which is Wallington, Hackbridge, so that I can show the police. We have taken out harassment orders against him but the police need evidence to do more. It is very important that you help us.

GetHuman726790 did not yet indicate what Facebook should do to make this right.

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Customer service issue
Reported by GetHuman726790
May 29th, 2018 - 3 years ago
Seen by 8 customers so far
Similar issue to 26 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License


GetHuman726790 started working on this issue
May 29th, 2018 11:46am
GetHuman726790 confirmed the issue is fixed. Hooray!
May 29th, 2018 12:53pm

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