My facebook needed to be updated I could no longer access it, I did the update when I h...

GetHuman-thamizo's customer service issue with Facebook from May 2018

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The issue in GetHuman-thamizo's own words
My facebook needed to be updated I could no longer access it, I did the update when I had to log in again it would no longer accept my password and said that my password was changed a month ago which I did not do. When I requested for a password re-set the link was sent to my email address *****@***.com I no longer have access to this email as nokia shut down this server. I contacted them to help me retrieve my old data and they said it was un available. this is the email they sent me: **Sent from my Samsung Galaxy smartphone.***-------- Original message --------**From: Nokia Mobile Care ******@***.com* **Date: ********** **:** (GMT***:**) **To: *****@***.com **Subject: Re: ovi email address **********Hi Thamsanqa Zondi,**Thank you for contacting Nokia Mobile Care in regards to your inquiry about syncing your OVI Emails.*****We would like to inform you that, unfortunately, the OVI Email Service has been discontinued on March **, ****. As such, you are no longer able to access and*or export your Emails on your old OVI account. *****To try and recover your Facebook password, please contact Facebook Support regarding this. We understand that this may get you frustrated, but as Microsoft took over all Nokia Support for all devices and services until December ****, we do not have any other information regarding this.*******We truly apologize for this inconvenience. Is there anything else we can help you with? Please know that we will be waiting for your reply. Should you have any other questions, issues, inquiries or suggestions, please feel free to add them to the reply to this E-Mail. We will be happy to help you!***Best Regards,*Nokia Mobile Care Team *When I try and recover my account it gives me the option of receiving my password with a yahoo email address which I have never had. Please help me by sending the password reset link to *** ********* or *****@***.com as I would like to recover my account and not have a new one. Please help.**Thank You**Thamsanqa Zondi

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Facebook

Customer service issue
Reported by GetHuman-thamizo
May 28th, 2018 - 3 years ago
Fixed
Seen by 7 customers so far
Similar issue to 262 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-thamizo started working on this issue
May 28th, 2018 2:10pm
GetHuman-thamizo indicated the issue is not fixed yet.
May 28th, 2018 3:32pm
GetHuman-thamizo indicated the issue is not fixed yet.
May 28th, 2018 3:34pm
GetHuman-thamizo indicated the issue is not fixed yet.
May 31st, 2018 4:25pm

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