My wife & I bought new phones this weekend (Samsung Galaxy S* to S* & kept phone number...

GetHuman-vanceha's customer service issue with Facebook from May 2018

15 views

167 similar

0 following

Help with my Facebook issue

Did we steer you to the right help?

Waiting to see if GetHuman-vanceha got the right customer help using our suggestion.

If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.

The issue in GetHuman-vanceha's own words

My wife & I bought new phones this weekend (Samsung Galaxy S* to S* & kept phone numbers). We switched from Verizon to TMobile. My wife was able to reset her password via text - she received a code. I, however, did not receive the reset text. I am able to see FB on my old phone, but I cannot access the texts on my old phone since we switched companies. I tried to add my email to the acct, but of course it asked for a password, so couldn't add my email. I did add * contacts on the old phone, but that recovery option was not offered on the new phone. The "help" pages are useless. Can you PLEASE email a reset password code to me (email provided). My phone is ***-***-****. Please help! I contact my family through FB! I am typing this from my new phone - HELP! TIA

GetHuman-vanceha did not yet indicate what Facebook should do to make this right.

I have an issue with Facebook too

How GetHuman-vanceha fixed the problem

We are waiting for GetHuman-vanceha to fix the problem and share the solution with the rest of us customers.

Follow this to see how it gets fixed

Prefer a step by step guide?

We've taken the time to write instructions for how to solve some of the most common Facebook customer problems.

How do I change or reset my Facebook password?How do I report someone that is impersonating me on Facebook?How do I report that something isn't working on Facebook?How do you contact Facebook if you have a problem?The admin of my Facebook business account left and did not give me the password, how do I get access to my company page?

Find similar issues & fixes

Follow other customers in the midst of the same issue or find a prior solution.

I want my old facebook account that was on my Samsung galaxy s * to the phone I'm...I got a new phone, kept my phone number but Google *****s everything up Everytime...I bought a new phone, Samsung s* and I downloaded the fb app. I log in and it say...I have a new Samsung Galaxy S*. Lost all my apps. I am presently logged into F...I switched from an I-phone *s to an I phone *.*I downloaded facebook on my new phone...I bought the new samsung S* and I've tried to login in but it seems facebook says...I very recently changed my phone from a Galaxy * to a newer Galaxy *s. I lost my...My Facebook account was created using my phone number of my old phone. That phone...My Samsung cell phone. She used my phone at times i guess that how it happen i am...my wife and i have * android s* phones and my wife needs to know how to intigrate...

Do you have a customer issue as well?

We can help you get Facebook's attention and get better help faster. Tap below to get started.

Chat with a real person?

If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.

Try a Live Expert

Having Facebook issues too?

Get tips from pros & other customers, and get it handled faster:

Write out your issue and how you'd want it fixed...

For better results, write at least 100 characters

Your email

This email address isn't valid

Follow this issue

See how GetHuman-vanceha fixes it.

Your email

This email address isn't valid

Facebook

Customer service issue

Reported by GetHuman-vanceha

May 28th, 2018 - 2y ago

I have an issue with Facebook too

Fixed

Seen by 15 customers so far

Similar issue to 167 others

0 customers following this

Follow this issue to see how it gets fixed

Items needed

Email on Account

Phone number on Account

Name of Account Holder

Photo of Passport or Driver's License

Timeline

GetHuman-vanceha started working on this issue

May 28th, 2018 1:07am

GetHuman-vanceha checked out Facebook's customer help center

May 28th, 2018 1:09am