Hello, *my name is Sara, I am ** years old girl from Skopje. Lately I had a problem wit...
GetHuman-boskovsk's customer service issue with Facebook from May 2018
Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-boskovsk will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-boskovsk can let us know if they help or not.
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The issue in GetHuman-boskovsk's own words
Hello, *my name is Sara, I am ** years old girl from Skopje. Lately I had a problem with my account. This is not the first time, it is happening half year. I am really scared that someone is using my facebook . When I logged in tonight and oppened the search area I found that I have searched for * people. That was the moment when i figured that someone is using my account, so I opened “Security and Login” from Sertings and I found oht that I have been logged in from several devices. The only thing that i got was the Ip adresses. I can only send you the four Ip adresses : **. **.**.***.*** - mobile device**. **.**.***.** - Windows PC**. **.**.**.*** - mobile device **. **.**.***.* - mobile device**I really hope that you would help me. I really don’t know what to do, only you can save me from this. I have done everything: changed my password hundreds times, activated Code Generator, but it’s not helping... After everything that I have done someone is loging in on my account again and again and he* she are obviously hacking the Code Generator too. *Please, help me. *I will be waiting for an answer. *I will be very grateful if you can resolve this. *Thank you!
GetHuman-boskovsk did not yet indicate what Facebook should do to make this right.
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