My Facebook was scammed and take it over on my birthday May ** by someone posing to be...

GetHuman307845's customer service issue with Facebook from May 2018

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Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman307845 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman307845 can let us know if they help or not.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman307845's own words
My Facebook was scammed and take it over on my birthday May ** by someone posing to be one of your employees Melanie saying that I had won a a grant for disability which I am disabled . I would really like my account back they actually change the email and the password. My email was Jeremy DeAngelo *****@***.com all lowercase and the password was Boogie** What I don’t get is as soon as my account was hijacked miss Melody messages went into spam not able to retrieve I’ve tried through report and you guys that there’s nothing you can do well I think that’s ******** I have a secondary thank God Facebook account Jeremy Ryan I’m from Abbeville Louisiana I would appreciate some help in this matter my account Jeremy DeAngelo the profile picture is a flaming heart so please have a heart give me back my account thank you oh and PS I’m also getting email via Gmail that Mr. Mark Zuckerberg is emailing me saying that I’ve won something I wish it were true this is like the third maybe fourth Time that I have been lied to and told that I won the lottery via Facebook does that that the other I just wish I had half the money of one had promised

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Customer service issue
Reported by GetHuman307845
May 27th, 2018 - 4 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 341 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License


GetHuman307845 started working on this issue
May 27th, 2018 8:59pm