My first account was hacked and I am locked out of it, I opened a second account and fi...

GetHuman723183's customer service issue with Facebook from May 2018

Help with my Facebook issue
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman723183's own words
My first account was hacked and I am locked out of it, I opened a second account and filed a complaint on my fist account that someone is using it contacting my friends and family asking for money . I requested the first account be closed but for some reason neither account is working. I was told to submit a photo which I submitted the photo I used on my second account of my granddaughter now Facebook keeps saying they are reviewing my photo, how can I get this fixed? Please help.
GetHuman723183 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman723183
May 27th, 2018 - 8 mons ago
I have an issue with Facebook too
Seen by 3 customers so far
Similar issue to 594 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman723183 started working on this issue
May 27th, 2018 5:56pm
GetHuman723183 indicated the issue is not fixed yet.
May 27th, 2018 7:14pm