My partners Facebook page has been hacked, and over £*** has been taken from our bank a...

GetHuman723135's customer service issue with Facebook from May 2018

Help with my Facebook issue
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman723135's own words
My partners Facebook page has been hacked, and over £*** has been taken from our bank account and PayPal account. This fraudulent activity has been reported to * banks and PayPal and also Action Fraud, who have given us the case number: NFRC************ we have found it very frustrating trying to report this to Facebook and seem to be going Round and round in circles. The page in question is Chris High Reviews: Books. If you look at the ads placed you will see they are obviously nothing to do with us, we review books music and theatre as a hobby. We want our money back asap this has made our accounts go overdrawn and caused severe stress.
GetHuman723135 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman723135
May 27th, 2018 - 6 mons ago
I have an issue with Facebook too
Fixed
Seen by 15 customers so far
Similar issue to 295 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman723135 started working on this issue
May 27th 5:32pm
GetHuman723135 shared this issue with friends on Facebook
May 27th 5:33pm
GetHuman723135 indicated the issue is not fixed yet.
May 27th 6:33pm