My facebook account was hacked, i can not find it anywhere. i then started a new facebo...

GetHuman-hammakea's customer service issue with Facebook from May 2018

Help with my Facebook issue
The issue in GetHuman-hammakea's own words
My facebook account was hacked, i can not find it anywhere. i then started a new facebook page to look for my old one, and my account is no longer on there. I deactivated the new account that i started. i'm trying to somehow get my old account back. they changed my password and email on my old account, so i can not even login to try and change my password back. my email said that it was a IP location from Iraq on may **, **** at *:**:** pm. the IP address was ***.***.**.***. Is there any way that i would be able to get my old account back? or should i just continue with the new one that I deactivated. I lost everything on that facebook account because i can not get on it to look. they changed the email account on my facebook to a *****@***.com.
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Customer service issue
Reported by GetHuman-hammakea
May 27th, 2018 - 6 mons ago
I have an issue with Facebook too
Fixed
Seen by 14 customers so far
Similar issue to 210 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-hammakea started working on this issue
May 27th 11:55am
GetHuman-hammakea indicated the issue is not fixed yet.
May 27th 1:00pm
GetHuman-hammakea indicated the issue is not fixed yet.
May 27th 1:04pm
GetHuman-hammakea indicated the issue is not fixed yet.
May 27th 2:24pm
GetHuman-hammakea indicated the issue is not fixed yet.
May 27th 3:34pm
GetHuman-hammakea indicated the issue is not fixed yet.
May 27th 7:47pm
GetHuman-hammakea indicated the issue is not fixed yet.
May 28th 11:17am
GetHuman-hammakea indicated the issue is not fixed yet.
May 28th 11:23am
GetHuman-hammakea indicated the issue is not fixed yet.
May 28th 11:28am
GetHuman-hammakea shared this issue with friends on Facebook
May 28th 11:29am
GetHuman-hammakea indicated the issue is not fixed yet.
May 29th 4:00pm
GetHuman-hammakea indicated the issue is not fixed yet.
May 29th 4:02pm
GetHuman-hammakea indicated the issue is not fixed yet.
May 29th 4:02pm