Deceased sisters account hacked

GetHuman722465's customer service issue with Facebook from May 2018

Help with my Facebook issue
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman722465's own words
Correct the changes that hackers have made to my sisters account and then memorialize it ... My sisters (Ashlyn Gillespie) Facebook account has been hacked and they have changed her name (torky Ahmet). She passed away in **** and many family and friends frequent her account and the hacker has caused alot of upset. I have tried to memorialized her account but cannot as none of her proof of passing information matches the name that her account has been changed to.
GetHuman722465 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman722465
May 27th, 2018 - 6 mons ago
I have an issue with Facebook too
Fixed
Seen by 5 customers so far
Similar issue to 410 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman722465 started working on this issue
May 27th 8:50am
GetHuman722465 indicated the issue is not fixed yet.
May 27th 8:52am
GetHuman722465 indicated the issue is not fixed yet.
May 27th 10:22am
GetHuman722465 indicated the issue is not fixed yet.
May 28th 2:07pm
GetHuman722465 indicated the issue is not fixed yet.
May 28th 2:09pm