I am with a peculiar problem about my FB account.*I had *nd level security enabled on m...

GetHuman-skgstar's customer service issue with Facebook from May 2018

1 view
259 similar
0 following
Help with my Facebook issue
First: share to improve GetHuman-skgstar's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-skgstar's next move: try the Facebook help center again.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-skgstar will want to follow the link below to head to their help center. We will check on GetHuman-skgstar later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-skgstar may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-skgstar's own words
I am with a peculiar problem about my FB account.*I had *nd level security enabled on my FB account, but as I changed my mobile and forgot to stop the *nd level security before changing my phone number, now I cannot login into my FB account.**** When I tried to restore my account through FB security they asked to upload a scanned document for my identity proof, and I did that but FB support has not responded.**Can You help me, please? *Regards, Suman
GetHuman-skgstar did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-skgstar fixed the problem
We are waiting for GetHuman-skgstar to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Facebook email you?
This email address isn't valid
Follow this issue
See how GetHuman-skgstar fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-skgstar
May 27th, 2018 - 8 mons ago
I have an issue with Facebook too
Not resolved
Seen by 1 customer so far
Similar issue to 259 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-skgstar started working on this issue
May 27th, 2018 8:47am